Known Issues

It's important for us to ensure our customers are aware of any problems that might affect the work they're doing in Checkmybooks.

If you've been directed to this page then we feel there's something you need to be aware of. Please take the time to read and digest the information below as it could affect your current work process. We are working to get this resolved as quickly as possible but can't provide any accurate timeframe at present.

Matching (Xero only)

Summary

  • Aged Receivables and Payables ageing may be incorrect.
  • Excessive review points may be generated for old outstanding invoices / bills in Debtors and / or Creditors.

Explanation

When importing overpayments and prepayments from Xero into Checkmybooks we do so as manual journals. This makes it easier for us to analyse the content and make it editable should you need to change anything.

We've noticed that in importing overpayments and prepayments this way we lose the details indicating whether they were matched to an invoice or bill and if so which invoice or bill. The balances on the Debtors and Creditors control accounts and individual customer and supplier accounts remain correct but ageing in the Aged Debtors and Creditors reports may be incorrect. The number of Debtors and Creditors review points may also be inflated. Invoices "paid" by overpayment or prepayments are incorrectly interpreted in Checkmybooks as unpaid which could trigger review points on them being old outstanding invoices.

In good faith

If you feel this has impacted your use of Checkmybooks, and cost you time and effort it shouldn't, then you can apply for a refund by emailing support@ledgerscope.com. Please ensure you provide details of the name(s) of the job(s) and we'll be happy to refund the credit.